If you are a current candidate being screened through Good Egg who needs help with your background check, please reach out to our customer success team:
Call us: 631-557-0100, ext. 4
Email us: clientsupport@goodegg.io
Searching for a job can be stressful enough. We want to make sure the pre-employment background check process doesn't add more stress to the mix, which is why we've created this FAQ page specifically for candidates. Below you'll find answers to some of the most common questions we receive from candidates.
Good Egg works on behalf of your potential employer. Once your potential employer orders a background check for you, we will send you an applicant "invite" via email or text. This invite allows us to get the background check process started in a legal, compliant, and timely manner.
You'll fill out a web-based form that we send to you via an embedded link in an email or text. You'll provide information, such as date of birth, social security number, current and past residential addresses, and names of current and past employers.
We can initiate your background check via text as well—no computer access is needed; you can complete the entire process on your smartphone or tablet.
We understand your privacy concerns, and we take the security of your personally identifiable information (PII) seriously. First, we comply with all regulations and laws pertaining to employment and screening, such as the Fair Credit Reporting Act (FCRA) and the Equal Employment Opportunity Commission (EEOC). Second, we've invested in the best systems, servers, and security—and we're constantly monitoring all three. That's the short, high-level answer. You can read more about our compliance and security measures here.
You can have your references call this number: 631-557-0100 x4. Note: to streamline the reference check process, we're expanding the use of candidate text messaging. So, over time, we'll be reaching out to references directly via text message, which makes it much easier for them to respond.
Using the same link you initially clicked on in the applicant invite (in either the text or email you received from Good Egg), you can access our applicant portal to view the status of your background check report and the ETA for any remaining components. When clicking the link, you'll need to verify your identity before seeing any information in the applicant portal.
Our goal is to complete every "screen" in the background check order within three business days. However, some screens can take longer for a wide variety of reasons, many of which are outside of the background check company's control. A screen refers to the type of background check. For example, a criminal history "screen" and a social media "screen" are examples of different types of background checks.
Employers often order a combination of screens depending on various factors, such as the position and the industry. Popular screens include employment/education verifications, criminal history checks, motor vehicle record (MVR) checks, drug and occupational health screens, and social media background checks.
The "lookback" period can depend on a number of factors, including the type of screen being ordered and various laws (federal, state, and local). Drug screening "lookback" periods can depend on the type of specimen being screened (e.g., urine, saliva, hair).
You can learn more about drug screening lookback periods, criminal history lookback periods, and MVR check lookback periods. And here's a general article on lookback periods.
Nope! We make it super easy to get your questions answered. You can reach our customer success team directly at 631-557-0100, via email at clientsupport@goodegg.io, or via text (provided that was how your particular background check was started).
Nope! Your recruiter will be able to see the status of your background check. Our system notifies them when the report is complete.
It depends on the employer and their policy. We suggest reaching out to the employer's hiring manager for details.
Reach out to our customer success team and we can resend it to you. You can reach our customer success team directly at 631-557-0100, via email at clientsupport@goodegg.io, or via text (provided that was how your particular background check was started).
Our system will present locations close to your home address (or a different address of your choosing). With the click of a button, you can pick the one that works best for you.
Yes! Our team will contact you if we need additional information. Whatever method of communication works best for you is okay by us: email, phone, or text.
Unfortunately, no. At Good Egg, we simply facilitate your background check. We don't make any hiring decisions on behalf of your potential employer.
Definitely! You can find a copy of your report in the applicant portal (which you access through the initial link that we sent you in the applicant "invite"). You won't be able to download the report until your entire background check is complete. Alternatively, you can request a copy be emailed or snail mailed to you.
If something is incorrect, please call 631-557-0100. We provide quick responses to disputed findings and proper corrections to any errors.
If the employer plans to reject you due to information obtained on a background check, the employer is required by law to inform you via a pre-adverse action notice. This notice should include a copy of the background check and a copy of "A Summary of Your Rights Under the Fair Credit Reporting Act."
At this point, you will have a certain amount of time (usually five business days) to review the check and dispute any findings. If you do dispute any findings, the employer and the background check vendor that performed the background check must reinvestigate all the disputed information in a timely fashion. If there are errors/incorrect information, the check itself must be corrected, and a new copy must be given to you. Only after the employer has taken these steps can the employer legally send you (the job applicant) a final adverse action notice.
If Good Egg is running employment verifications on you, our standard process is not to contact your current employer unless you indicate otherwise.
Great news! Your potential employer will be in contact with you regarding next steps.
Yes, you can call Good Egg directly to speak with a person about any questions that you have: 631-557-0100.
© 2023 Copyright Good Egg Privacy
