Seres needed a clear integration between their background check service and Greenhouse, their chosen recruiting software.
425 people. The Seres team has grown by 80% in the last two years and filled 164 jobs in 2022.
In September 2021, Seres began using Greenhouse as their recruiting software, but their existing background check software was not able to integrate with the Greenhouse system. They temporarily switched to a new background check vendor but did not receive the kind of customer support that was to be expected. "Our experience highlighted the importance of a streamlined background check vendor," said Lisa Lohnes, head of Seres Talent Acquisition.
Due to the biotechnology industry, Seres fills positions with various levels of education and licensures including clinical, research, and scientific technician roles. The Seres team needs to verify not only previous employment, but also education and certification.
- The candidate accepts the offer and the Seres team marks the candidate as hired
- The candidate is launched into the Good Egg system with an email notification
- Good Egg estimates the background check completion time
Lisa Lohnes has been with Seres Talent Acquisition for two years, but has been in the human resources and recruiting industry for two decades. "I used Good Egg at a previous life sciences company," said Lisa. "We had an amazing experience with the company and the technology, so it made sense to bring it to Seres."
Tori Zupkofska, Manager of People Operations at Seres noted that is was important for the entire candidate experience to be customized to their brand, which Good Egg accomplished. "We wanted it to be simple and easy for them to complete while still getting the information that is necessary for our process."
Good Egg also stepped in to address previous concerns about customer service. With Good Egg, Seres was assigned a dedicated Customer Success Manager that Lisa and her team can contact with any questions. "The software is intuitive and the customer support has been really excellent," Lisa said. "Good Egg definitely delivered on that promise."