Customer & Client Experience
With Good Egg, you can expect six-star customer service.
Too many background screening providers (especially the big guys) claim to offer stellar customer service. They might even demonstrate it during the sales process.
But then after you sign a contract?
Well, that's often when things change (and not for the better).
Your calls suddenly go unanswered. Or you find yourself on the customer service merry-go-round, talking to a different person every time you call.
That's certainly NOT six-star customer service. It's not even three-star, as far as we're concerned.