Too many background check companies (especially the big guys) claim to offer stellar customer service. They might even demonstrate it during the sales process.
But then after you sign a contract?
Well, that's often when things change (and not for the better).
Your calls suddenly go unanswered. Or you find yourself on the customer service merry-go-round, talking to a different person every time you call. Or your candidates are left in the dark and venting their frustrations at you.
That's certainly NOT six-star customer service. It's not even three-star, as far as we're concerned.
And that's not how we do it at Good Egg.