Customer & Client Experience
With Good Egg, you can expect six-star customer service.
Too many background screening providers (especially the big guys) claim to offer stellar customer service. They might even demonstrate it during the sales process.
But then after you sign a contract?
Well, that's often when things change (and not for the better).
Your calls suddenly go unanswered. Or you find yourself on the customer service merry-go-round, talking to a different person every time you call.
That's certainly NOT six-star customer service. It's not even three-star, as far as we're concerned.
"Great customer service. I called in to open an account for alcohol drug program involvement. They gave me a great help and answered all my silly questions (I am completely new to the business). Thanks to this great team."
Good Egg Candidate